You’ve just begun your vacation Downunder with a flight from the mainland to Honolulu airport. Chances are you’ve already had a long trip and now there’s a few hours to spend before getting on your connecting flight.
Not sure what to do? Well, here’s all you need to know about traveling through Honolulu Airport…
Honolulu Airport has three connecting terminal buildings. The commuter terminal in the north west is for smaller airlines flying to other Hawaiian islands; the inter-island terminal is self-explanatory, with the minor exception that some of the flights also go to the US mainland.
The overseas terminal in the south is the one with flights to other countries; all flights to and from the Australasian region will go through this terminal with the exception of Hawaiian Airlines which operates all flights from the inter-island terminal.The overseas terminal has baggage claim on the ground floor, with check-in and gates on the second floor. As you walk into the building, you will find all airlines heading Downunder at check-in 4 to the right. Gates are shared between all airlines. If you are flying with Hawaiian Airlines, go to the inter-island terminal on the same floor, via the connecting walkway to the extreme right.
All of the terminals at Honolulu Airport are open 24 hours a day, 7 days a week.
Airport management recommends you allow three hours for customs and security checks, processing and unexpected delays – especially as TSA is now threatening staff cutbacks which will bring longer lines. You’ll find flight information displays in many numerous places in the terminals.
Honolulu Airport offers customer service kiosks in all of the terminals, open from 4.30am to 11.45pm every day. You can also call the staff on (808) 836-6413. Alternatively, call the airport information service on (808) 836-6411 (24 hours) or the TTY Line on (808) 836-6601. There is also a 24 hour hotline to submit suggestions for improvements to the airport: call 1-888-697-7813.
Honolulu Airport is developing a new concourse which includes news gates and facilities that will connect to the inter-island terminal.
Free luggage trolleys are available for international arrivals, but the trolleys can be used only with a small fee for all other passengers. If you need to pick up your baggage to transfer to your next flight, you will find claim areas after taking the elevators to the ground floor (for both the overseas terminal and the inter-island one). Check with your airline to find out where to retrieve your baggage if you’ve flown to Honolulu separately.
To transfer to another flight within the overseas terminal, simply walk to the next connecting concourse on the same floor as your arrival gate. If you need to get to the inter-island terminal, exit the overseas one and walk along to the left. Both terminals are connected.
Alternatively, you can exit the building and take the airport bus. This stops outside each set of doors at baggage claim level (ground floor) and continues up towards the inter-island and commuter terminals. This bus is free, and runs from 6am to 10pm every day.