Currently Qantas is the only airline flying Downunder with non-stop flights from Dallas/Fort Worth Airport (DFW). Unless you live in the Dallas area, you’ll be flying into DFW and have to connect to your long-haul flight to Brisbane, continuing on to Sydney.
DFW is considered one of the most hassle-free airports in the United States. This is somewhat amazing as it’s also the third busiest passenger airport in the US! The airport is so big that it has its own zip code… and we know that if you’ve got a long time to wait between connecting flights you might feel a bit lost as to what to do while you’re there. Here’s some information to help you when traveling through Dallas/Fort Worth Airport:
The airport has five terminals, laid out in three large circles – each terminal making up one arc. Different airlines use different terminals, rather than being separated out into strictly domestic and international areas. For the most part, Terminals A, B and C are used by American Airlines and American Eagle; Terminal E is used by the remaining domestic airlines and Terminal D is home to an assortment of International airlines, including Qantas.
However, even the airlines can share terminals, so if you are planning to visit DFW and you’ll have to change terminals, having a map will help you find your way. Although there are ample and speedy terminal transfer services, you don’t want to be racing from one place to another in order to find your connecting flight. For more information about each of the terminals, visit the airport’s website.
All of the terminals are open 24 hours a day, 7 days a week.
Especially with the recent slow downs through airport security, we recommend you allow three hours for customs and security checks, processing and unexpected delays if your connecting flight requires that you leave the secure area. Flight information displays are located at numerous places in the concourses of each terminal.
Dallas/Fort Worth Airport has ambassadors, known for their white shirts, green vests and brown hats. They can provide help and directions if you need them and have two offices in the airport – the locations are listed here. For customer service assistance you can call 972 973 3112, for the ambassador service call 972 973 7000, and the main airport number is 972 973 8888. Dallas/Fort Worth Airport also offers a free app for cell phones.
Dallas/Forth Worth Airport has an ongoing renovations program to improve retail and dining throughout the facility until 2017. Additionally, several road work projects are planned which may cause delays.
Luggage trolleys are available throughout the airport and if you need to pick up your baggage to transfer to a connecting flight on a different airline, you will find baggage claim areas in each terminal. Check with your airline to find the specific location.
To transfer to a different terminal you can use either the train – Skylink – or the bus – Terminal Link. The train runs along the outside of the airport; while the bus runs on the inside, circling the forecourt. Skylink is a free service that runs every 2 minutes, with stations at two points within every terminal. The average time it takes to get from one end of the airport to the other is 9 minutes. The train is also within security areas, meaning that you don’t need to worry about going through TSA checks again on your re-entry to a terminal.
The bus, Terminal Link, on the other hand is not within security. It runs every 10 minutes between 5 am and midnight and is also free. There are stops at two points outside every terminal. If you need a transfer outside normal hours, call 972 574 5465.
If you have a lengthy connection wait at Dallas/Fort Worth Airport, there are a variety of things to do. Click here for our suggestions and guide to the airport.