Brisbane, capital of what Australian’s like to call the “Sunshine State” is a place full of sand, surf, sun, and fun! We’re sure you’ll love your stay in this popular region of Australia, but getting through the airport can often be tricky. Here are some tips to help you through the airport and out into the fun as quickly as possible:
The airport has two separate buildings for international (south building) and domestic flights (north building). Level 1 in the international terminal is for entry from the parking lot, level 2 is for arrivals and baggage claim, level 3 is for departures, and level 4 is for check in.
At the domestic terminal, you will find two floors with independent facilities for different airlines. So on level 1, there is check in and baggage claim for three airlines, each with their own areas. Level 2 is for gates and retail, again with each airline having their own section.
Both terminals operate 24 hours a day, 7 days a week.
To transfer to a different terminal you can use the Tbus service. This costs $5 AUD, with children under 4 traveling free. (The bus can also be used for free to travel to the Airport Village, a nearby shopping mall.) The trip takes about 10 minutes from one terminal to another, and runs every 20 minutes. Alternatively, take the Airtrain, which also costs $5 AUD (for terminal transfer only) and runs every 15 minutes.
Passengers on Qantas flights, or its code-share partners, who arrive in one terminal and are scheduled to depart from the other terminal, have complimentary access to the Tbus for their terminal transfer. Passengers on Virgin Australia, or its code-share partners, have complimentary access to SkyTrain to change terminals. Have your boarding pass for your connecting flight ready to show the bus driver / at the SkyTrain station in lieu of payment.
For international flights, you should allow three hours (and a minimum of two hours) for customs and security checks, processing and unexpected delays; for domestic flights, two hours should be sufficient. Flight information displays are located throughout both the terminals.
Brisbane Airport offers Ambassadors, known by their bright blue coats. They can provide help and directions if you need them. At the international terminal, you will find a visitors information desk on level 2; and there is an ambassador information desk in the domestic terminal as well. You can call the former on +61 7 3406 3190 or email [email protected]; or the latter on +61 7 3305 9233 between 7am and 2.45pm on weekdays and 8.15am and 12pm on weekends.
Take some time before leaving the airport to visit the Experience Centre in the Airport Village. It offers an exploration of the airport’s history, and explanations of how it works with interactive displays and more.
Brisbane Airport is undergoing many terminal changes and road development; refer to the airport’s website for more information. Airport management recommends allowing for extra time due to possible delays these renovations may cause.
Traveling To And From The Airport
Brisbane’s airport is accessible by train, rental car, taxi and shuttle. The airport is about 20 – 30 minutes drive from the city center.
Numerous companies offer taxi and shuttle service. Fares are usually $40 – 50 AUD one way to the city for taxis, and about $20 AUD for Con-x-ion shuttles. You will need to pre-book shuttles.
All the major rental car companies and several local companies offer services from within both terminals at the airport. Prices vary; check the individual provider websites for more information.
Airtrain can be taken from both the domestic and international terminals. The fare to Brisbane city center is about $16 AUD and takes roughly 20 minutes. The train runs every 15 minutes. You can connect to bus routes in the city via the train. For more information about train timetables, maps, fares and stops, visit TransLink’s website.