We’ve prepared a list of answers to many of the questions we are asked. If you have a question and cannot find the answer here, please contact us and we’ll get back to you in a jiffy.
Click on each topic, below, to expand the question and answer.
⇓ How Can AirBankDownunder Offer Low Prices?
AirBankDownunder sells airline consolidator tickets. We’ve built strong relationships with the major North American air consolidators – with a history of financial stability, bonding and buying power in excess of $20 million/year – who have a focus on the airlines that fly DownUnder. Typically consolidator tickets are highly negotiated fares and represent real savings compared to tickets sold by online agencies and the airlines.
The consolidators with whom we work are prohibited by their contracts with the airlines from selling their tickets directly to the public.
⇓ Are Consolidator Tickets Always Lowest?
No, airlines will occasionally offer Special Sales that can undercut the pricing of consolidator tickets. When we find pricing lower than ours for your tickets, we let you know where you can find a better deal.
Additionally, the supply of consolidator tickets is limited – tickets for your specific travel dates may not be available in a discounted consolidator fare class.
⇓ Do Your Prices Include All Taxes And Fees?
Your quotation will include all taxes, fees and fuel surcharges applicable for your flights at the time the quotation was prepared. If we have reserved your ticket and there is a time delay before you pay for it, the taxes may increase slightly. We’ll advise you of any changes prior to processing your credit card and issuing your ticket.
⇓ Will My Ticket Include A Flight From My Home Airport To Connect To My International Flight?
When we prepare your flight quotation, we’ll compare the cost of flying from your home airport to the cost of flying from the departure airport for your international flight. Typically, the add-on fare for connecting flights is lower than the cost of purchasing a separate ticket.
However, sometimes the connecting flights are heavily booked or the connection flight times are not great or your home airport is serviced by a low-cost airline and the best option is to purchase your connecting flights separately.
Remember, if your ticket from your home airport includes your international flight, the rules for checked baggage on the international flight will apply to your domestic flight. Often the savings on checked baggage fees for domestic flights will offset any possible higher fare for an add-on to an international flight.
Additionally, if all your flights are on one ticket, the airline will make alternative arrangements if your connecting flight is delayed. If you have purchased a separate ticket to connect to your international flight, it is your responsibility to ensure you arrive with enough time to check-in for the international flight.
⇓ Do You Sell Tickets For Travel Only In North America?
AirBankDownunder sells only airplane tickets to international destinations. Our airline consolidator partners do not have contracts for flights solely within the United States or Canada.
⇓ Why Can’t I Purchase Your Tickets From An Airport Outside North America?
Our airline consolidators have contracts with the airlines for travel beginning only in the United States and Canada. Their contracts do not extend to international departure locations.
⇓ Can I Earn Mileage Credit For My Flights?
Credit for frequent flier accounts is subject to the individual airline’s current policies. For the most part, our discounted consolidator tickets will earn mileage. However, the requirements vary from airline to airline and are dependent on the fare class in which the ticket is issued.
If accruing mileage points is an important consideration, tell us. We’ll let you know the fare class so you can check with your Mileage Program before purchasing the ticket.
⇓ Can I Request Seat Assignments?
Airline policies differ on pre-flight seat assignments (some airlines now charge for pre-assigned seats, others do not assign seating in advance of a flight) and seating is always subject to change until your boarding pass is issued. We will request pre-flight seat confirmation whenever it is possible and indicate your seating preferences on your reservation if the airline does not allow pre-flight assignments.
⇓ Are Any Meal Options Available?
With consolidator airline tickets you are able to request the same meal options (vegetarian, vegan, Kosher and so forth) as with any other airplane ticket. Please advise us of your dietary requirements to be sure they are entered on your reservation.
⇓ What Are The Checked Baggage Allowances For My Flight?
Checked baggage allowances and related fees vary from airline to airline, and also differ between international and domestic flights in Australia, New Zealand, and the South Pacific. Your quotation will include a link to the airlines’ current luggage policies.
⇓ How Do I Make Changes To My Flights?
Before the scheduled departure time of your first flight, changes must be made through AirBank. Any changes to your flights after you begin your trip must be made directly with the airline. Changes to your ticketed flights will incur a change fee and possibly an increase in fare, as assessed by the airline.
⇓ Are My Tickets Refundable?
Consolidator airline tickets are non-refundable once ticketed. Name changes are not allowed.
⇓ What Are The Cancellation Fees?
We charge a $75 cancellation fee in addition to the fees the airlines charge. Airline cancellation fees vary according to the airline. Please remember that an airplane ticket that is not used or cancelled by the scheduled departure time for the flight has zero value. If your plans change or you are unable to make the flight, be sure to contact the airline or us and cancel your reservation to preserve the ticket’s value.
Additionally, if you have a multi-flight ticket and you miss a flight without notifying the airline, the remainder of your flights will automatically cancel.
⇓ How Can I Pay For My Ticket?
Payment for tickets is processed by the airline consolidator. These companies accept Visa, MasterCard, AMEX and usually, Discover. For the most part, no additional fee is charged for credit card payments – but if the airline’s contract for a specific ticket assesses an additional credit card fee, we will detail that charge in our Flight Quotation. We reserve the right to request documentation to establish that you are the owner of the credit card.
Third-party credit cards – those for which the credit card owner is not among the passengers on the air tickets – are not accepted for payment.
⇓ Why Don’t I Have A Paper Ticket?
Most airlines, with few exceptions, now use electronic tickets; paper tickets are no longer issued. Paper tickets for infants, however, are still issued by some airlines.
⇓ Where Can I Download My e-Ticket And Receipt?
As soon as we reserve the tickets for your flights, you’ll be able to view your flight itinerary on www.checkmytrip.com We’ll provide you with your reservation number to access the site.
Once payment is made for your tickets, you can download your e-ticket receipt and itinerary at www.checkmytrip.com Any changes to your flight schedule will be updated on your reservation there so be sure to check it again right before your flight.
⇓ What Are The Requirements For Infants?
A child under age 2 is considered an infant and can travel on an airplane either as a “lap-baby,” sitting on the lap of an adult traveler for the flight’s duration or in his/her own seat. Depending on the airline, an infant traveling as a “lap-baby” on an international flight may be charged taxes and be issued a paper ticket. Infants traveling in their own seats will be charged the child rate.
Please note – infants and children must have tickets to board an airplane. Infants traveling as “lap-babies” do not receive an allowance for checked luggage.